What happens when you put people first?



At Huddle, we use human-centred, qualitative research to dig deep into human behaviour and understand the systemic reasons behind a problem. By taking a broader perspective with our research, we can better understand the whole ecosystem and then design positive experiences, services and strategies that align with real needs. 

Together we do the hard work to make life easier for your customers and those you serve. With this approach, we can design meaningful solutions that last.  


Our intention is centred around shifting mindsets and fostering creativity so complex problems turn into exciting opportunities with meaningful outcomes.


"Huddle's style constantly challenged how our business thought and approached the status-quo."

Deirdre Boyle, Head of Go To Market and CVP.

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Some areas where we use human-centred design to support you...

Building capability

Culture change

Customer experience

Employee experience

New value creation

Service innovation



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Human-centred design begins with connection. Talk to us about your particular problem and together we'll create the way forward.

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Case Studies

Mapping the aged care journey to better support patients and families through the final stages of life. 


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Voices of Hope: Co-designing an improved family violence system with the Department of Premier and Cabinet. 

Victorian Government

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+61 3 8376 7575


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Huddle Melbourne
Level 4, 45 William St Melbourne, VIC

Huddle acknowledges the Aboriginal and Torres Strait Islander peoples as the true custodians of the land in which we live and work.

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We'd love to help you out with any questions or possible projects. You know what to do!