This Human, Melis Senova

You are curious, open-minded and are seeking to become masterful in dealing with the greatest challenges of humanity. This book empowers you to maximise the impact of your work and ensure it can be manifested in the world.

Purchase a copy

10 lessons for customer experience teams   

Over the coming weeks we’re going to be sharing Huddle’s top 10 lessons for establishing customer experience teams within large organisations.  

Click the lessons below to download your copy of the lesson and collect all ten.


Feelings of transformation

If you want to unlock the potential within your organisation, come and talk to us.

[email protected]


Download our infographic

How to think about cultural transformation

If you want to unlock the potential within your organisation, come and talk to us.

[email protected]


Download our infographic

"...a gift to the future generations of women."

We want to share the wisdom and authenticity of some of these women who shared their story with us in 2016. These stories are curated into Authentic: The Modern Woman's Anthology.

The book features the raw and genuine voices of women of all ages and from across the world telling their personal perspectives and discoveries in their lives.

It is grounding, honest and heartwarming.

Tools and frameworks

Mindful reflection

Structured reflection allows for continuous learning and improvement of our decisions, actions and practices. It helps catch problems early so we can adjust accordingly. Similar to the agile method: small, consistent changes lead to better results.


Listening channels

Are you more of a tune out or tune in type? Do you listen intently or are you just waiting to speak? As human beings, we listen from different channels, even if we don't know it. Use this tool to increase your awareness and practice of advanced 
listening skills. 


Empathy map

An empathy map is a helpful tool to use when wanting to gain a snapshot of a person's or group's perception of what they are experiencing relative to a topic or situation. It provides rich baseline data to spark curiosity and explore further in design research. 


How might we...

The quintessential human-centred design question is "How might that...?" It's a way to transform needs and insights into the basis for creating meaningful solutions. Use this template to ideate and iterate your own "How might we" (HMW) questions. 



The Story of Design

Do you sometimes find yourself explaining design and the benefits of exploring a problem deeply rather than being seduced by a solution, only to be met by blank faces or urgent requests for immediate answers?

Are you looking to move the conversation from “I get it, but now isn’t the right time” to evoking trust in your leaders and autonomy of your creative freedom?

The way in which you craft, pitch and speak about design can successfully communicate to, support and grow confidence in those not as familiar to design.

In this webinar, you will learn:

  • How to communicate design in a way that builds trust and confidence for people in non-design backgrounds
  • How to deliver a strong pitch and presentation
  • How to facilitate buy-in by reading the room, mindsets and holding space

From communicating the first steps of your ideas to facilitating buy-in, articulating your design story is vital to contribute to the success of your project and bringing people on the journey with you. If not, the resistance to change far outweighs your efforts.

Missed this webinar? Contact us for access to the recording. 

Unlocking Synthesis—The top 3 tips

Are you getting the most out of your research? In our next webinar, Cam will explore synthesis stage of design research. He will explain:

  • The difference between analysis and synthesis

  • What are insights?

  • How to lead people effectively through synthesis

If you feel like you're sometimes facing the pit of despair during your projects, this webinar will help support and guide you in your synthesis to find that AHA! moment.

Missed this webinar? Contact us for access to the recording. 

Huddle Thinking Framework—A different way to plan

People think and speak about the same things in different ways — some are action focused, others are all about the big picture. 
When preparing to launch a project, there can often be conflicting desires between these personality types, causing tension and misunderstanding from the outset. A tug of war begins.
This webinar focused on the Huddle Thinking Framework, a conceptual planning tool that aligns with all personality types. It is used to gain traction through shared outcomes and approaches that support your project plans.

Curious? Contact us to find out more about this topic.


"The tools I learnt will help our business in breaking down our business problems. I enjoyed how practical it was—I could see how I can apply these techniques to real-case scenarios."

Project Analyst
Insurance industry

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Huddle Melbourne
Level 4, 45 William St Melbourne, VIC

Huddle acknowledges the Aboriginal and Torres Strait Islander peoples as the true custodians of the land in which we live and work.

Get early access to Huddle's own design practice to support you in your HCD practice.

Developed over the last 10 years by Dr Melis Senova, Huddle's design practice has been used to enable positive outcomes for hundreds of organisations worldwide. Register to be on the early access list.